No-shows with no recovery system
Every missed appointment is lost revenue with an exact cost. Manual confirmations cannot keep up with the volume and the slot stays unfilled.
DENGUN · Technology partner for medical and dental clinics
Every empty chair has an exact cost. We help your clinic recover it.
We are Dengun. We start by understanding how your clinic works, and only then do we propose. We implement Artificial Intelligence systems that reduce no-shows, free up the front desk and reactivate patients, with results you can measure.
- Private hospital healthcare growing 9.5% a year
- Health insurance growing 12.3% a year
- Dengun · technology for businesses since 2009
Your clinic is growing in demand. The operation is not keeping up.
Demand for private healthcare is at an all-time high. But inside the clinic, day to day life is another story: chairs left empty by last-minute cancellations, a phone that never stops, patients who should come back and do not, and a team spending hours on tasks nobody chose to do.
A front desk buried in phone calls
Bookings, reschedules and repeated questions consume the team that should be looking after the person standing in front of them.
Patients who quietly disappear
Hygiene visits, check-ups, staged treatments: the next six months of your schedule already exist in your patient base. But nobody activates it.
Growth that forces you to hire
Growing in patients means growing in administration. Without systems, growth has a ceiling: the size of your back-office team.
Admin work that drains the team
Quotes, consent forms, reports, billing sheets, insurer communication: repetitive processes that occupy qualified people and where mistakes cost money.
The problem is not demand. It is the time the operation consumes, and what that costs you.
We do not sell a tool. We work with you.
Dengun is a technology company based in Faro. Since 2009 we have built software, platforms and systems for companies in Portugal and abroad. We follow the evolution of Artificial Intelligence closely, and the way we work has not changed with it: first we understand the business, then we propose.
That means we do not arrive with a ready-made solution. We arrive with questions, we look at your processes, we identify where the real loss is, and we design a phased plan with you, which we then implement and support.
We understand first
No proposal before we understand how the clinic works from the inside.
We plan by priority
A plan ordered by impact and effort, not a wish list.
We stay alongside you
Phased implementation with Dengun beside you at every step.
Three phases. We start by understanding, never by selling.
- 1
Phase 1 · Assessment
We understand the business, the processes and the specific pain points of your clinic.
We talk to the people who work day to day: front desk, coordination, clinicians. We look at the schedule, the administrative flows and the software you already use. By the end, we know where the loss is and what it is worth.
- 2
Phase 2 · Implementation plan
We design a phased plan, prioritised by impact and effort.
We do not propose everything at once. We order what will bring the most return with the least friction, and we show you the full journey, so you decide with a plan in front of you, not a promise.
- 3
Phase 3 · Guided implementation
We implement in phases, with Dengun by your side.
Each phase goes live, is measured and adjusted before we move on to the next. It is not a one-off delivery left to run on its own: it is continuous support, with results reviewed together with you.
We always start with the assessment. If it does not produce a clear case to move forward, we will tell you so.
This is not a chatbot for your website.
It is an intelligent system, integrated with your clinic's software, working 24 hours a day: it confirms appointments, fills slots, answers patients and reactivates those who stopped coming. Your team does not gain one more tool: it gains less work.
Generic tools
A system built specifically for clinics
Basic automation
Intelligent automation, with decision logic
Strategy separated from execution
One continuous programme: from discovery to a system in production
What we implement depends on what the assessment shows.
These are examples of what we have already built and what makes sense in most clinics. They are not a closed package: the final plan is yours.
Schedule and patients
24/7 scheduling and triage
Bookings, reschedules and frequent questions handled automatically by phone, WhatsApp and website, at any hour.
ResultA freed-up front desk, zero missed calls.
No-show prevention
Intelligent multichannel confirmations, a dynamic waiting list and automatic filling of cancelled slots.
ResultFewer empty chairs.
Patient reactivation
Automatic recall for routine visits, resumption of staged treatments and reactivation of inactive patients.
ResultRevenue recovered from the base you already have.
Operations automation
Consent forms, pre-appointment questionnaires and post-treatment communication, all without manual work.
ResultLess manual work, fewer mistakes.
Internal processes
- Patient quotes and proposals
- Management reports and activity summaries
- Insurer communication and processes
- Internal flows between teams and sites
- Documentation, briefings and recurring content
If there is a task your team repeats every week, there is probably a way to solve it. That is what the assessment looks for.
The maths is simple.
In a clinic with 4 to 6 chairs, cutting missed appointments (no-shows) by 20–30% pays for the entire programme in the first year.
Sem sistemafaltas (no-shows)
Com AI Clinic Systems™agenda recuperadafaltas (no-shows)
Redução de 20–30% nas faltas às consultas (no-shows), o intervalo validado no levantamento para a sua clínica.
Everything else (a freed-up front desk, reactivated patients, growth without hiring) is margin.
And unlike a marketing campaign, the system keeps working every day, at every appointment, with every patient.
We do not yet have ten cases in this field. We have something better: transparency.
We are starting out in this vertical, and we would rather say so than pretend otherwise. But we are not starting from scratch: Dengun has existed since 2009, long before this wave of Artificial Intelligence, and that is what we bring to the table. An in-house engineering and product team, almost two decades building systems for companies, and the first AI system we put into production: a 24/7 qualification and response assistant in the real estate sector, which today answers buyers across several languages and time zones.
The company
In the market since 2009, with an in-house team in Faro: product, AI engineering, development and QA.
First system in production
An AI assistant in the real estate sector: 24/7 response, automatic lead qualification and CRM integration.
Pilot programme
We are working with a limited number of clinics in this early stage, with terms and closeness we will not be able to keep later on.
If you would rather speak to someone who has already worked with us in other contexts, we will provide references.
It makes sense for us to talk if...
- Your schedule has missed appointments that cost money and nobody has time to recover them
- The front desk spends more time on the phone than with the person in front of it
- There are patients who should have returned months ago and nobody has contacted them
- Your team repeats tasks every week that everyone knows could be automatic
- You want to grow without that meaning hiring more back-office staff
- We work mostly with clinics and groups with an established operation, but if you are not sure whether that is your case, the initial conversation exists exactly for that.
Your patients' data is health data. We treat it as such.
Clinical data has special protection in law, and we design the systems from that requirement, not around it. Before closing any scope, we check whether integration with your management software is possible. And training your team is part of the work, not an extra.
- We verify before committing: integration with your software is tested during the assessment itself
- Protection by design: the systems access only the data they need, with access logs and defined retention periods
- Your team prepared: front desk training included, with no hidden costs
Frequently asked questions
The questions we hear before every decision.
Let's start with a conversation.
An initial meeting so we can understand your operation and show you where we see opportunity. No commitment, no closed proposal on the table.
Reply within 1 business day · Initial conversation at no cost